If restarting the device does not help, try the troubleshooting methods that we have explained in this post. But before you proceed, we recommend you check the following points for your Bluetooth mouse:
It should be completely charged.If it runs on a non-rechargeable battery, make sure that the batteries are not drained or dead. Replace the batteries if they are drained out.Make sure that your mouse should not be out of range.Does this mouse work on another PC? Does another mouse work properly on this PC?
Bluetooth mouse is connected but does not work on PC
The following solutions may help you get rid of the problem:
Wireless Mouse not working in Windows 11/10
1] Turn Off and On the Bluetooth
Windows 11 Windows 11 users can easily turn the Bluetooth on or off from the Quick Settings menu. Simply click on the area of the Taskbar where Wi-Fi, sound, and battery icons are available and click on the Bluetooth button.
You can also turn the Bluetooth on or off from Windows 11 Settings. The steps for the same are listed below:
Windows 10 The first step that you should do is toggle the Bluetooth of your system. The steps to do so are listed below: Check whether you are able to use your mouse or not.
2] Toggle the Airplane mode
In Windows 11, you can easily toggle the Airplane mode from the Quick Settings menu. If the button to toggle the Airplane mode is not available there, you have to customize the Quick Settings menu. Alternatively, you can also turn the Airplane mode on or off from Windows 11 Settings app. Some Windows 10 users were able to use their Bluetooth mouse after toggling the Airplane mode of their system.
The below steps will help you with that: Alternatively, you can also turn the Airplane mode On and Off directly by clicking on the Notifications button. After toggling the Airplane mode, check if the Bluetooth device works.
3] Run the Bluetooth Troubleshooter
You can also try to run the Bluetooth Troubleshooter and see if it helps. The steps to launch the Bluetooth Troubleshooter on Windows 11 are listed below:
The following steps will guide you on how to run Bluetooth Troubleshooter on Windows 10:
The troubleshooter will fix the Bluetooth problems on your device. After the troubleshooting gets completed, see if the problem is fixed or not.
4] Remove Bluetooth device from Devices & Printers and add it again
If the above methods did not solve your issue, you can try removing your Bluetooth mouse and adding it again. You can remove a Bluetooth device from your computer via:
How to remove a Bluetooth device via the Settings app
Windows 11 The following steps are for Windows 11 users:
Windows 10 The following steps will help you remove the Bluetooth device from Windows 10 via the Settings app:
How to remove a Bluetooth device from the Control Panel
Now, let’s see the process to remove a Bluetooth device from the Control Panel. The steps that we will describe here will be applicable for both Windows 11 and Windows 10 computers: If the above methods did not solve your issue, you can try to remove the Bluetooth mouse and add it again. The steps to do this are listed below: This will reconnect your Bluetooth mouse with your computer. Now check if the mouse is working or not.
5] Check in Clean Boot State
If none of the above methods helped you, try to Clean Boot your system. After that disconnect your Bluetooth mouse and add it again. If it works, then some 3rd-party process is interfering with your device. You need to isolate and eliminate it.
How do I fix my Bluetooth mouse not working?
If you start facing an issue where your Bluetooth mouse does not work properly or disconnects randomly, first, you should check if the batteries of the mouse are expired or dead. If yes, replace the batteries. Another reason for this issue is the corrupted or outdated drivers. Therefore, we suggest you update your Bluetooth mouse drivers from the Device Manager. We also suggest you check the Power Management settings of your Bluetooth mouse and stop Windows from turning off your device to save power.
Why is my mouse connected but not working?
If you have a wired mouse, make sure that the wire is not damaged. You can also check whether or not your mouse has malfunctioned by connecting it to another USB port or another computer. If you are using a wireless or Bluetooth mouse, check if its battery is drained out or not. Also, check if you have accidentally turned the Airplane Mode on. Turning on the Airplane mode automatically turns off the Bluetooth. Read this if your Bluetooth Mouse scroll is not working. You can try the troubleshooting methods that we have described in this article to fix the issue or reset your mouse settings to default. Hope this helps. Related posts:
Bluetooth Mouse disconnects randomlyBluetooth devices not showing, pairing or connecting.
